Our rules for returns, refunds, and order cancellations.
Last Updated: 12/6/2025
Wah Swaad maintains a transparent Refund & Cancellation Policy to protect customers while safeguarding vendors from misuse. Customers acknowledge that food is inherently perishable and operational constraints may limit the applicability of refunds or cancellations. A customer may request cancellation only before a vendor accepts or begins preparing the order. After the order enters preparation or packaging stage, cancellation is no longer permitted. Wah Swaad is not responsible for customer errors such as incorrect delivery addresses, non-responsive phone numbers, failure to collect orders on time, or dissatisfaction due to personal preferences. Refunds are considered only in the case of contaminated, spoiled, tampered, damaged, incorrect, or incomplete deliveries. Customers must report the issue within 24 hours, provide clear photographic or video evidence, retain the packaging for inspection, and cooperate fully during the investigation. Refund requests filed after 24 hours may not be eligible due to food safety limitations. Once a refund request is submitted, Wah Swaad conducts a thorough verification process that may include communication with the vendor, review of packaging, scrutiny of photographic evidence, review of prior order patterns, assessment of courier logs, and examination of system data. The Company reserves the right to reject refund claims that appear fraudulent, inconsistent, or abusive. Repeated misuse of refund mechanisms may lead to account restrictions or permanent suspension. If a refund is approved, it will be processed to the original payment method within 5–7 business days, subject to banking delays. When the vendor is responsible for a product-related failure, the corresponding refund may be deducted from their payout. Refund decisions by Wah Swaad are final and binding. Wah Swaad may independently cancel orders due to vendor unavailability, out-of-stock items, inability to prepare orders on time, technical failures, or force majeure circumstances. In such cases, customers will receive a full refund and communication through the registered contact method. This Refund & Cancellation Policy governs all cases of order cancellation, return, replacement, and monetary reimbursement.
An order may be cancelled by the customer only before:
Once any of the above stages begin, cancellation is not permitted.
Wah Swaad may cancel orders due to:
A refund may be issued only for:
Not eligible:
Customer must submit:
Wah Swaad may:
Wah Swaad’s decision is final.
