Terms & Conditions

Marketplace Role

Wah Swaad is a digital intermediary under Indian e-commerce laws, enabling vendors to list food products directly for purchase by customers. Except for products explicitly branded and sold by Wah Swaad, the Company neither manufactures nor takes responsibility for vendor-prepared food. Vendors are entirely liable for ingredient quality, hygiene, preparation processes, allergen disclosure, nutritional claims, packaging, labeling, and compliance with FSSAI, municipal, and state food regulations.

2. User Responsibilities

Users must:

• Provide accurate registration details
• Maintain confidentiality of login credentials
• Review ingredients before consuming food
• Refrain from harassment, foul language, or abusive behaviour
• Avoid fraudulent complaints, duplicate accounts, or exploitation of refund systems
• Not attempt to circumvent marketplace commissions by contacting vendors privately

3. Vendor Responsibilities

Vendors must:

• Maintain hygienic kitchens and storage conditions
• Follow FSSAI food safety standards
• Prepare fresh products only
• Offer truthful product descriptions
• Maintain batch records for sensitive items
• Provide accurate allergen information
• Accept and fulfil orders on time
• Avoid repeated cancellation or inconsistent quality

4. Intellectual Property Rights

All Platform content—logos, UI, graphics, code, text, designs, photos, and databases—are proprietary assets. Copying, re-distribution, or unauthorized reproduction constitutes a legal violation.

5. Platform Modifications

Wah Swaad may modify, suspend, update, or discontinue parts of the Platform at its discretion without liability.

6. Payment Terms

Customers agree that:

• Payments are processed by third-party payment gateways
• Wah Swaad is not liable for payment delays or banking errors
• Platform reserves the right to reverse transactions that trigger fraud alerts

7. Limitation of Liability

Wah Swaad is not liable for:

• Contaminated or unsafe food prepared by vendors
• Delivery delays caused by third-party logistics
• Allergic reactions or medical issues
• Indirect, incidental, or consequential damages

Maximum liability is limited to the transaction value of the concerned order.

8. Dispute Resolution

Any dispute arising from Platform use shall be subject to Indian law, with exclusive jurisdiction residing in Hyderabad, Telangana.